To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or the services available to them, or through an inability to express their need effectively.

To exercise a responsible influence on the development of social policies and services, both locally and nationally.

The service therefore provides free to all individuals an impartial service of information, guidance and support, and makes responsible use of the experience so gained.

The CAB service is independent and provides free, confidential and impartial advice to everybody regardless of race, gender, disability or sexuality.

Whenever you come to the CAB, the advice given is the best available.